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Community Relations & Education Manager - South TX/NM

DATE PUBLIÉE 09/27/2023
type de contrat Full time
reférence de l’emploi R2713716
location Albuquerque, NM;Houston, TX;Santa Fe, NM;Austin, TX;

Position Title: Community Relations & Education Manager - Texas

Department:RBD PSS CoRe - Central Region

Company/Division Overview:

Sanofi focuses on developing specialty treatments for debilitating diseases that are often difficult to diagnose and treat, providing hope to patients and their families.

Sanofi has pioneered the development and delivery of transformative therapies for patients affected by rare and debilitating diseases for over 30 years. We accomplish our goals through world-class research, collaboration with the global patient community, and with the compassion and commitment of our employees. With a focus on rare diseases, oncology, immunology, and multiple sclerosis, we are dedicated to making a positive impact on the lives of the patients and families we serve. Sanofi's portfolio of transformative therapies, which are marketed in countries around the world, represent groundbreaking and life-saving advances in medicine.

At Sanofi, we are committed to the growth of our people, connected in purpose by career, life, and health. Learn more at www.sanofi.com.   

The Rare Blood Disorders franchise is a patient centric organization responsible for delivering the highest quality education and service regarding disease and treatment.

We are seeking a passionate and committed individual to be the trusted resource for hemophilia patients and caregivers within this territory.  Our team has the privilege of representing Sanofi within the communities we serve, providing branded and unbranded education and connecting patients to appropriate resources, while upholding the Company’s mission and values. 

Job Description:Community Relations & Education Manager (CoRe)-South TX/NMN

Sanofi’s Community Relations & Education Manager is expected to possess a high level of clinical and customer knowledge, have experience with both headquarters’ protocols, and possess drive and spirit to engage the hemophilia community and support patients and caregivers by reducing barriers to therapy.  The Community Relations and Education Manager is a field-based role that collaborates with all cross functional partners including sales, marketing, patient support services and home office.  You will be responsible for developing and executing territory engagement plans and successfully executing launch strategies to meet / exceed targets within your geographic territory.  

Behaviors that are critical for success in this role are collaboration, communication, planning, relationship-building, and the ability to execute tactical initiatives and provide timely feedback.  The Community Relations and Education Manager will report directly to the Regional Director, Community Relations and Education Managers.

Job Responsibilities:

  • Education and Patient Engagement

  • Cultivate and maintain long-term relationships with hemophilia patient organizations to identify patient / family needs regarding education

  • Cultivate and maintain long-term relationships with hemophilia patients and families in your territory through 1:1 engagement.

  • Engage in on-label conversations on topics such as product, disease state, wellness, and lifestyle education, at appropriate venues

  • Territory Management and Planning

  • Develops, maintains, executes a strategic territory engagement plan to identify local community education needs.  Utilizes CRM to manage territory and record activities

  • Serve as a single point of contact for patients and hemophilia patient organizations

  • Execute a customer-centric needs-based approach with patients and hemophilia patient organizations

  • Plan and execute customer engagements at local, regional, and national conferences, field visits and other venues in a compliant manner

  • Act as liaison to provide timely field insights into the creation of new strategies and tactics. 

  • Facilitates cross-functional planning and collaboration with Case Managers, Field Reimbursement Managers, Therapeutic Education Managers, Sales, Marketing, Medical, Public Affairs and Market Access as appropriate to ensure consistent integrated implementation of strategies and tactics

  • Lead planning, execution and pull-through of branded and unbranded programs


Necessary Skills:

  • Strong organizational skills

  • Demonstrate ability to ask strategic, insightful questions to obtain information on customer needs from all stakeholders, using the Sanofi approved customer dialogue framework to position current customer needs appropriately and with a high sense of urgency.

  • Demonstrate the ability to conduct formal and informal presentations on hemophilia and branded information fluently to the hemophilia community, in a professional and compliant manner.

  • Provide key market insights and field feedback in a timely manner to home office.

  • Ensures compliance with Sanofi policies

  • Must be proficient in English and Spanish


  • Bachelor's degree

  • Willingness and ability to work outside of traditional business hours (many hemophilia events take place in the evenings and on weekend

  • The ability to travel up to 80%

  • Valid driver's license 

  • Language requirements: English required and bilingual preferred

  • Minimum 3 years’ experience with educating patients and caregivers with rare/chronic conditions 

  • Should reside within the geographic area of the assigned territory


  • Minimum 3-5 years of demonstrated industry success or 5+ years clinical experience such as an Advanced Registered Nurse Practitioner, Physician Assistant, Registered Nurse, Physical Therapist and/or Social Worker.  

  • Hematology and launch experience

  • Advanced degree in science, business, nursing

  • Industry experience

  • Experience working with specialty pharmacies

As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID19 as part of your job responsibilities.

NOTE: Internal applicants are required to notify their manager of their application.

Pursue Progress. Discover Extraordinary.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

Watch our ALL IN video and check out our Diversity, Equity and Inclusion actions at sanofi.com!

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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