The ITS Transportation Service Owner is part of the ITS Global Distribution Service Line and will ensure quality delivery of services to meet Global Supply Chain Distribution business needs and value at optimized costs.
Transportation Service Owner will design the overall service (solution/tools process) for Transportation in alignment with the Distribution Service Architect and he/she is the e2e accountable for the quality of services provided in his perimeter. Working with the Distribution Service Performance Manager (SPM), will support on the definition of KPIs to ensure that operational excellence, user adoption and business value targets are met.
Transportation Service Owner will supervise continuous improvements cycles to meet, maintain, increase service recipient satisfaction in alignment with top down strategy (Distribution CoE & Distribution Service Line) and bottom up strategy (Regional Distribution ITS Teams).
Transportation Service Owner will own the applications in his perimeter and in charge of vendor/editor service review, contract negotiations and ITIL processes (Change management / Release Management) not covered by our AMS support.
CONTEXT & CHALLENGES
CF Sanofi ITS Service Lines Transformation
Accountable for Transportation service definition, design and operations framework
Monitor QoS delivered to service recipients according the agreed SLAs with the support of SPM
Review and monitor external support (editor, vendor) for both project delivery and operational excellence activities (QoS)
Ensure Service recipient satisfaction for the scope of service
Ensure interactions and exchanges with the network of stakeholders and coordinate contributors activities – Distribution CoE, BPO, ITS Regional Distribution Team, Service Architects,..
Promote the service value to increase its adoption in alignment with SPM
Lead the governance of the Transportation Service and associated Service Catalogue
Escalation point of contact in case of claims and crisis after Regional Distribution contact
Support the command and control crisis and escalations, emergency response and recovery plans for Global Transportation Tools in partnership with the Regional/Service Line ITS SC SPM, AMS Service Delivery Managers that relate to ITS SC Service incidents.
Accountable and responsible for the transportation end-to-end process design, maintenance and improvement to ensure efficiency and value driven
Support SPM on the definition of a KPI model/scorecard to track, monitor and optimize Transportation ITS services which covers:
Operational excellence for day-to-day Run activities
Ensure the right sourcing model (internal and/or external parties) to secure service delivery as agreed
Responsible for the Third Party contract design/review
Responsible for the Value Creation and the financial performance of the Transportation Service (cost drivers, unit costs, ….)
Supervise the whole life cycle from service definition to service retirement
Knowledgeable about various components impacting the service (i.e. TIBCO/PI, Infrastructure,…)
Accountable for security and regulatory compliance in his perimeter
Act as leader for technology watch in his/her area of service in alignment with Distribution Service Architect
Engineer with industrial culture
10+ years of diversified IT management experience with 5+ years of Supply Chain Transportation domain experience
Deep knowledge on Transportation processes
Desirable knowledge of ITIL framework and processes
Successful track record of managing external service provider relationships
Experience with the creation of CORE Solution/Continuous improvement and utilization of scorecards/KPIs/metrics to drive adherence is desirable
MAJOR SKILLS AND COMPETENCIES
Ability to perform independently and effectively in a highly collaborative and team-oriented environment
Ability to be a champion for change management and continuous improvement
Ability to work under pressure with strict deadlines
Strong information gathering, analytical and problem-solving skills and keen attention to detail
Strong communication and interaction/interpersonal skills, including tact and diplomacy to exchange and escalate information throughout organization
Must be result-oriented and demonstrate adaptability, flexibility, resourcefulness and capacity to formalize concepts and expectations
Ability to develop and maintain effective working relationships with internal business partners, ITS colleagues, consultants and vendors
Formal continuous improvement skills and experience (Lean/Six Sigma) is desirable
Availability for frequent business trips (once per month)
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
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