Ci2C Senior Collection Analyst (Talent pool)

Senior Collection Analyst

JOB PURPOSE:

Deliver collections management services to CHC Europe as per their respective Service Level Agreements (SLAs)

• Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions
• Dispute & Claims management activities
• Address operational issues and follow through to resolution in an effective and timely manner
• Deliver operational KPIs and comply with Sanofi policies and guidelines
• Participate in continuous improvement initiatives

KEY RESULTS/ACCOUNTABILITIES

Operation

• Deliver collections management services to CHC Europe for Sanofi entities within CHC perimeter as per their respective Service Level Agreements
• Collection Management services:
• Review AR ageing reports
• Perform collection & dunning
• Determine appropriate escalations & follow-up actions as per defined process
• Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
• Contribute to business and customer collection strategy reviews
• Execute in compliance with Sanofi policies and guidelines  
• Complete all activities as per the global Core Model and operational KPIs
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
• Pro-actively anticipate operational issues and coach junior analysts
• Build, document and transfer Core Model process knowledge (Level 6/7) relating to credit & collections management

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition

KEY WORKING RELATIONSHIPS

• Head of Customer Invoicing to Cash Processing
• Credit management & collections lead

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Functional

• Broad understanding of Customer invoice to Cash process and activities
• Hands-on knowledge of collections & receivable activities
• Good business acumen
• Strong deductive and analytical skills

Technical

• Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
• Knowledge of Microsoft Office

Interpersonal

• Ability to interact with internal and external clients in a professional manner
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset
• Good communication skills
• Attentive to customer needs and feedback

Leadership

• Ability to organize, prioritize and structure the tasks for oneself and direct reports
• Attentive to detail and works with precision
• Action oriented, delivery driven, change agent
• Role model/coach to junior analysts

Background

• Graduate degree in accounting or finance
• 2-3 year experience in Credit & Collections Management preferably in an international multicultural environment
• Fluent in English and at least one of the following languages: spanish, italian, greek, french, portuguese, dutch, turkish, czech, slo

Key Dimensions

• The Senior Collection Analyst reports to Ci2C Head of Credit & Collection and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries/regions.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.